SERVICE THAT THINKS FORWARD
Long-term thinking.
Acted quickly.
Spare parts warehouse
Shipping within
of 24 hours
Digital
Traceability
Direct
Care
DIGITAL PRODUCT DOCUMENTATION
Any product.
Clearly assigned.
We document project-related product information in a structured manner. This means that equipment variants, components and suitable spare parts can be specifically identified even years after installation.
RICHFUL · PRODUCT RECORD
Bedside table
Project: Hotel example
- Product ID:
- RF-203-NT01
- Material:
- Oak / metal
- Components:
- Fittings, drawer runners, handles
- Documentation:
- Product data & spare parts
Product data
Spare parts
Service history
STRUCTURED SERVICE PROCESS
A concern. A clear solution.
From the inquiry to the documented solution – we process your request in a structured, transparent manner and in close coordination with you.
01
Capture request
Identify product, room and problem.
02
Assign component
Check product data and suitable spare parts.
03
Coordinate solution
Coordinate spare parts shipping, exchange or repair.
04
Document the process
Record measures and results in a comprehensible manner.
FREQUENTLY QUESTIONS
Answers to important questions.
How quickly can spare parts be delivered?
Available stock parts are scheduled to be shipped within 24 hours. We check availability, order receipt and transport times when you make your request; We will coordinate the specific delivery date with you.
Which spare parts are available in Germany?
The supply of spare parts is coordinated on a project-by-project basis. Based on your product data, we check which fittings, handles, drawer runners or other components are available for your equipment.
Can individual furniture parts be replaced instead of entire furniture?
As far as design and availability allow, individual components can be replaced in a targeted manner. We check the right part and coordinate the necessary work with you.
Is it possible to reorder after several years?
We check repeat orders based on the documented equipment. If the original version is no longer available, we will coordinate suitable alternatives with you.
How are products and spare parts identified?
Project, room allocation, product ID, specification and released version form the basis. Photos and existing documents help to clearly identify the required component.
Does RICHFUL continue to offer support after the warranty has expired?
Even after the warranty has expired, you can inquire about spare parts, reorders and services. The scope, availability and costs will be agreed with you before implementation.
